Contacting Picstar
If you can't find what you're looking for in this documentation, you can write to the Picstar team from Contact, in the top menu.
What you can tell us
The form asks for a type of enquiry so your message reaches the right people:
| Type | When to use it |
|---|---|
| General question | You can't find how to do something, or want to confirm how it works. |
| Report a problem | Something doesn't behave as expected: a button that never appears, an error when saving… |
| Suggestion or improvement | You've thought of something that's missing or could work better. |
| Request a demo | You represent an association and want us to walk you through the platform. |
| Billing and payments | Questions about contest entry fees, charges or invoices. |
| Other | Anything that doesn't fit the categories above. |
What you need to fill in
- Name and email — if you're signed in, these come pre-filled. The reply goes to that address, so check it before sending.
- Type of enquiry
- Subject — one line summarising the reason.
- Message — the more specific, the better.
If you're reporting a problem, it helps a great deal to name the contest or association involved, what you were doing and what you expected to happen.
After you send it
You'll see a confirmation on screen, and the team will reply to the address you gave as soon as they can.
You can send several messages in a row, but if you write many in a short space of time the form will ask you to wait a few minutes before trying again.