Managing members
From the association's admin panel you can view, add and remove members, as well as check their subscription status.
Accessing the member list
Go to My associations → gear icon → Members. You will see a table with all current members that includes:
- User — name and profile picture
- Join date — when they joined the association
- Member number — the one the association has given them, if any
- Subscription status — indicates the member's current situation
- Phone
Subscription statuses
| Status | Meaning |
|---|---|
| Active | The member is up to date with payment |
| Trial period | The member is in a trial period |
| Past due | There is a payment pending collection |
| Unpaid | The payment failed and could not be collected |
| Canceled | The subscription has been canceled |
Searching for members
Use the search box to find members by name.
Sorting the list
The list opens sorted by Start date: the members who have been in the association longest come first and the newest ones last. Click the User, Start date, Member no. or Status header to sort by that column, and click it again to reverse the order. Sorting applies to all members, not just the ones on the page you are viewing.
- Member numbers sort as numbers: 2 comes before 10. Numbers containing letters come after them, and members without a number go last.
- The Status column only appears if your association collects memberships through Picstar.
- The order isn't saved: every time you open the list it is sorted by start date again.
Adding a member manually
The administrator can add members directly without the user having to request it:
- Click Add member
- Search for the user by name or email
- Select the user and confirm
Member number
Each member can have the member number your association gives them. To set or change it, click the pencil to the left of the bin . A window opens with their current number, if they already have one: type the number and click Save. To remove it, leave the field empty and save.
- The number can contain letters and leading zeros (for example, "007" or "A-12"), up to 20 characters.
- Two members of the association cannot have the same number: if you try, the window warns you and does not save it.
- On narrow screens the number appears next to the username instead of in its own column.
The member number also appears in the contests' results Excel file, next to the column showing whether the author is a member.
Removing a member
From the list, each member has a remove button. Once confirmed, the user immediately stops being a member of the association. If they had a member number, it becomes free to give to another member.
How members join on their own
In Settings → General you choose your association's access mode:
- Invitation only — nobody can join on their own. Photographers have to contact you and you add them manually. This is the default.
- With approval — a "Request to join" button appears on the public page. Photographers ask to join and you decide.
Reviewing requests
When someone asks to join, their request appears in the admin panel, in the pending requests card, where you can accept or reject it directly. The card shows the 5 most recent ones; to see them all, click "View all requests".
On that screen you can:
- Search by the requester's name or email
- Filter by status and by date range
- Accept or reject in bulk: select several requests (the selection is kept even if you change page) or tick every request matching the filter
When you accept a request, the user becomes a member and receives an email. Rejecting sends nothing, but they will be able to ask again later.
Email notifications
Each administrator decides whether to receive an email every time a request arrives. The toggle is on the requests screen itself and also in your profile preferences, with one row per association you administer.